Michelle did great, helped me with everything In need in timely manner and was very polite!
Kevin was very helpful and explained that he would refund my money( I thought I was calling spectrum and lee had said I called imperial,which I thought was a subdivision of spectrum).....Kevin explained that I could call spectrum and if I was not satisfied with spectrum,I was welcome to call back and get wired services thru imperial. He was very helpful and explained things so I could understand! Thank you Kevin!
Leon was one out of 6 of your employees that actually.Gave me competent service. I don't know how you rate competent service. One out of 6, but that's what you're working with.
Had the Pleasure of troubleshooting my Internet connection tonight and had the pleasure of speaking with Sam. He was a great help and he’s definitely an asset to your company. I appreciate all that you guys do. This is a wonderful Internet company and I’m so thankful for them all. Keep up the great work guys. Thank you very much for the services that you do. We appreciate you.
Tom was very pleasant and attempted to assist me. We were able to address the most immediate concern (an outstanding bill which should have been charged to my credit card on file) but not my longer term issue ( automatic billing). Apparently the error is on the imperial internet end and I will need to wait until another time to fix the problem.
